{"id":162,"date":"2025-05-02T21:02:21","date_gmt":"2025-05-02T20:02:21","guid":{"rendered":"https:\/\/vtma.eu\/?page_id=162"},"modified":"2025-05-04T21:06:57","modified_gmt":"2025-05-04T20:06:57","slug":"qa","status":"publish","type":"page","link":"https:\/\/vtma.eu\/index.php\/qa\/","title":{"rendered":"QA"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Quality assurance and customer satisfaction measurement<\/h2>\n\n\n\n<p>The company Vel Tech Eood was established in 2016 to provide marine automation services to the tanker ship fleet world wide. We are based in Black Sea area and employ 4 electronics engineers.<br><\/p>\n\n\n\n<p>Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.<br><\/p>\n\n\n\n<p>We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance. We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selection and performance monitoring of suppliers against set criteria<\/li>\n\n\n\n<li>Customer complaints procedure<\/li>\n\n\n\n<li>Regular gathering and monitoring of customer feedback<\/li>\n\n\n\n<li>Training and development for our employees<\/li>\n\n\n\n<li>Regular audit of our internal processes<\/li>\n\n\n\n<li>Measurable quality objectives which reflect our business aims<\/li>\n\n\n\n<li>Management reviews of audit results, customer feedback and complaints<\/li>\n\n\n\n<li>Our internal procedures are reviewed regularly and are held in a quality manual which is made available to all employees.<\/li>\n<\/ul>\n\n\n\n<p>This policy is posted on the Company Notice Board and can also be found in the staff handbook. Although the Managing Director has ultimate responsibility for the quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.<br><\/p>\n\n\n\n<p>The policy review date is 05\/020\/2023.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quality assurance and customer satisfaction measurement The company Vel Tech Eood was established in 2016 to provide marine automation services to the tanker ship fleet world wide. We are based in Black Sea area and employ 4 electronics engineers. Quality is important to our business because we value our customers. We strive to provide our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-162","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>QA - Vel Tech Eood<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vtma.eu\/index.php\/qa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"QA - Vel Tech Eood\" \/>\n<meta property=\"og:description\" content=\"Quality assurance and customer satisfaction measurement The company Vel Tech Eood was established in 2016 to provide marine automation services to the tanker ship fleet world wide. 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